Last Updated: September 19, 2025

SECTION 1 - YOUR STATUTORY RIGHT TO CANCEL Under the UK Consumer Contracts Regulations 2013, you have a legal right to cancel your contract with us. Your right to cancel starts from the date of the dispatch confirmation and ends 14 days after the day you receive your order. You then have a further 14 days to return the goods to us.

SECTION 2 - OUR 30-DAY RETURN POLICY In addition to your statutory rights, we are pleased to offer a more generous goodwill return policy. You may return any eligible item to us for a full refund within 30 days of receiving your original order.

SECTION 3 - CONDITIONS FOR A VALID RETURN To be eligible for a return, the item(s) must be:

  • Unused, unwashed, and in the same sellable condition as when you received it.

  • In its complete and undamaged original packaging.

  • Accompanied by a valid receipt or proof of purchase.

SECTION 4 - NON-RETURNABLE ITEMS The following items are exempt from being returned:

  • Gift cards.

  • Personal care items (due to hygiene reasons).

  • Products marked as "Final Sale" or "Clearance".

SECTION 5 - THE RETURN PROCESS (STEP-BY-STEP)

  1. Initiate the Return: Contact us at Support@Storegolio.com with your order number and reason for return.

  2. Receive Authorisation: We will provide you with a return authorisation and the correct return shipping address.

  3. Ship the Item: You are responsible for the cost of returning the item. We recommend using a trackable shipping service.

SECTION 6 - THE REFUND PROCESS Once we receive and inspect your return, we will notify you of its approval or rejection. If approved, your refund will be processed to your original payment method within 10 business days.

SECTION 7 - DAMAGED, DEFECTIVE, OR INCORRECT ITEMS If you receive a faulty or incorrect item, please contact us at Support@Storegolio.com within 48 hours of delivery with your order number and photo evidence. We will cover the return shipping and offer a full refund or replacement.

SECTION 8 - CONTACT US For any questions regarding this policy, please contact us:

  • Email: Support@Storegolio.com

  • Phone: +44 7400727147